River District Counselling & Wellness

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Frequently Asked Question

Beginning the counselling process can be overwhelming and difficult to find the answers you need. We have compiled a list of the most important questions. Reach out to us if you cannot find your answer. 

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Support Resources

We believe it is important to have additional supports for your mental wellness. Our goal is to continue to provide you with relevant and reliable community resources. 

Career Opportunities

River District Counselling and Wellness does not have any current openings opportunities at this time. Check back here for updates.

Frequently Asked Questions
Cancellation Policy

To cancel, 48 hours notice is required to reschedule or cancel all appointments. The appointment must be cancelled or rescheduled through email, text or phone call directly to your counsellor. If you miss any session and/or have not followed the cancellation policy, you forfeit your session fee. 

Package Policy

Packages are pre-paid. If there is a benefit plan being used, receipts are emailed individually and issued per date of the attended session. For instance, Package A is $675/10= 67.50 per receipt. 

All Packages are non-transferable and non refundable and expire 1 year from the date of first appointment.

If you miss any session and/or have not followed the cancellation policy, you forfeit your session fee.


ICBC Referrals

We accept ICBC clients and charge the rates reflected for our normal sessions. Please note there have been recent updates to ICBC's policy for those receiving treatment. “ICBC customers (patients) who choose to visit a health care practitioner that charges a higher rate than what ICBC funds under accident benefits (indicated above), will not be able to recover the user fees from ICBC for claims with a date of loss on or after April 1, 2019. This will mean that the patient is responsible for paying the user fee portion, which they may submit to their private health insurer for consideration of coverage. Treatments are based on sessions provided and fees reflect fair market rate for a standard industry visit. Treatment frequency will be based on clinical recommendations and should reflect best practice. However, multiple sessions provided by the same discipline, on the same day, will not be funded.”

What is counselling?

Counselling is a therapeutic relationship where counsellors support and empower clients to achieve their goals or find clarity during difficult times.

How can I benefit from Teletherapy?

Teletherapy is no different than in person counselling. There are many benefits to Teletherapy not needing to take extra time out of your day to commute to an office, wait for a session and commute back to your work/home. Teletherapy will also give flexibility to video/voice calling from any location, even while you're travelling and it can reduce the anxiety you may feel where you might normally be sitting in uncomfortable office silence while you wait for your appointment. 

What do I need for a Teletherapy Session?

All you need to get started are basic computer skills, a computer with webcam, mic, and speakers/headphones. You can even use your laptop, cellphone, or tablet. To ensure we remain connected, sometimes an Ethernet cable  or having high speed internet access is best.

Can I see other counsellors at RDC?

It is important to ensure that you and your counsellor are a good fit. If you feel you just aren't "clicking" with your counsellor, we encourage you to discuss it directly with the counsellor to understand how we can help you best.

Can I book for the same day?
You will be able to book an appointment on the same day if there is an opening in the online calendar. If you are looking to re-schedule or cancel a same day booking, our cancellation policy still applies.
Do you do in-person counselling?

Unfortunately, we are not seeing clients in person to prevent expanding our social bubbles. Due to the current world situation (Covid-19), counselling services online offer a safe and secure way for you to receive support without putting your physical health in jeopardy.

Extended Health Benefits

It is best to check with your provider for Health Benefit Coverage, as you may be covered for the services of a Registered Clinical Counsellor. Unfortunately, we are unable to direct bill however you will be able to submit your claim directly to your provider. 

Payment

Our services are located online and we are able to use Interac e-transfer payments, as well as offer a secure payment platform on our website. Official receipts are issued for each session and can be emailed to you.

Support Resources

We understand it can be hard to find resources in the midst of a stressful time. To Keep You in Mind, we have curated a small selection of resources to help guide you in the right direction. Click the headings below to find some of the local resources for the Lower Mainland or resources located on Vancouver Island. 

Vancouver & The Lower Mainland Resources

BC Crisis Centre Website: https://crisiscentre.bc.ca

Chat: www.crisiscentrechat.ca

Lower Mainland: 604-872-3311


CHIMO is free, confidential support by trained volunteers.

Website: http://www.chimoservices.com/get-help/crisis-line

Phone: 604-279-7070


310-Mental Health is a network of crisis lines across BC providing 24- hour emotional support for mental health

Phone: (Local Area Code Required) 310-6789


Suicide Hotline 24/7 confidential crisis line for people who are feeling suicidal.

Phone: 1-800-SUICIDE (2433)


BC 211 Provides free information and referrals regarding community, government and social services in BC.

Website: www.bc211.ca

Phone: 2-1-1




Foundry offers mental health care, substance use services, primary care, social services and youth and family peer supports to young people ages 12-24 and their family in BC.

Website: https://foundrybc.ca/


YMCA PEACE Program provides individual and group counselling to children and youth, aged 3-18, who have witnessed and/or experienced abuse.

Website: https://ywcavan.org/programs/single-mothers-support-services/peace-program-children-and-youth-experiencing-violence
 




QMUNITY offers free and low-cost counselling for individuals, couples, relationships and families. 

Website: https://qmunity.ca/get-support/counselling/


Trans Lifeline is a crisis line for transgender people. Services are provided by transgender people.

Website: http://www.translifeline.org

Phone: 1-877-330-6366


Here to Help provides information and resources about mental health and substance use. Website: https://www.heretohelp.bc.ca/


Mood Disorders Association of BC provides treatment and information to people who live with a mood disorder.

Website: https://mdabc.net/ 


Anxiety Canada offers information and programs to support adults, youth and children who experience different types of anxiety disorders.

Website: https://www.anxietycanada.com 


Access and Assessment Centre: Located at Vancouver General Hospital. Care to individuals who experience non-life threatening mental health or substance issues. 

Website: http://www.vch.ca/locations-services/result?res_id=1186 

Phone: 604-675-3700

Walk-in: 7:30 am - 11 pm

Vancouver Island Resources

KUU-US This is a resource for suicide prevention for Aboriginal people on Vancouver Island and in the province of British Columbia. Help is available 24 hours a day.

Adult Crisis Line:   250-723-4050     

Youth Crisis Line:  250-723-2040

Vancouver Island and through the Province of BC:  1-800-588-8717


Kids Help Phone is a 24 hour crisis line for children and teens

Phone: 1-800-668-6868 

Website: www.kidshelpphone.ca/Teens/Home.aspx


Native Youth Crisis line for First Nations and Aboriginal Youth

Phone: 1-877-209-1266


Call Child and Youth Mental Health: The Clinician will be able to give you guidance on how to best respond to your situation and help you come up with a plan to deal with the situation.

In Campbell River, Phone: 250-830-6500



The North Island Regional Eating Disorder Program provides direct client services in both the Campbell River and in the Comox Valley.

Campbell River: 250-850-2620

Comox Valley: 250- 331-8504 (extension 68419)


Aboriginal Health Program (Campbell River & Comox Valley – Island Health) Working together with First Nations communities to maintain and improve the health of Aboriginal people living on Vancouver Island and surrounding areas. Provides Aboriginal Liaison Nurses who can advocate on your behalf and help you with accessing non-insured health benefits; accessing All Nations’ Healing Room in the Patient Care Centre; Discharge planning and communication with community contacts; hardship parking pass; referrals to community services; referral to Pastoral Care; support for families during hospital stays; assistance in understanding health care issues. 

Campbell River: 250-850-2604

Comox Valley: 250-890-3810 extension 61044 Website: www.viha.ca/aboriginal_health/