River District Counselling & Wellness

Frequently Asked Questions
Cancellation Policy

You may cancel your appointments without a full fee penalty 48 hours prior to your appointment. You may go online to your account and cancel. If it is within 48 hours of your appointment, please directly contact your counsellor and a full fee will be charged.

Package Policy

Packages are pre-paid. If there is a benefit plan being used, receipts are emailed individually and issued per date of the attended session. For instance, Package A is $675/10= 67.50 per receipt. 

All Packages are non-transferable and non refundable and expire 1 year from the date of first appointment.

If you miss any session and/or have not followed the cancellation policy, you forfeit your session fee.

ICBC Referrals

We accept ICBC clients and charge the rates reflected in the standard ICBC guidelines. Please note there have been recent updates to ICBC's policy for those receiving treatment. “ICBC customers (patients) who choose to visit a health care practitioner that charges a higher rate than what ICBC funds under accident benefits (indicated above), will not be able to recover the user fees from ICBC for claims with a date of loss on or after April 1, 2019. This will mean that the patient is responsible for paying the user fee portion, which they may submit to their private health insurer for consideration of coverage. Treatments are based on sessions provided and fees reflect a fair market rate for a standard industry visit. Treatment frequency will be based on clinical recommendations and should reflect best practice. However, multiple sessions provided by the same discipline, on the same day, will not be funded.”

What does the counselling process look like?

We recommend after doing a consultation that you spend the initial session with your counsellor where they can collect information about you from the past, and present and set future goals you would like to work towards. Subsequent sessions would be recommended every 10-14 days or as you see the need. Each client may have different needs and it is important for you to find the right frequency that will help you work towards the goals you have set.

Booking Online

Unfortunately, you are unable to book same-day appointments. If you would like, you are able to add yourself to a waitlist and should an opening become available, the counsellor will contact you directly. If you are looking to reschedule or cancel a same-day booking, our cancellation policy still applies.

Do you do in-person counselling?

Some counsellors can meet in person. Please see their profile to see if they offer in-person. We are also able to offer a combination of both, based on individual counsellor availability, to be discussed with the individual counsellor.

Extended Health Benefits

It is best to check with your provider for Health Benefit Coverage, as you may be covered for the services of a Registered Clinical Counsellor. Unfortunately, we are unable to direct bill however you will be able to submit your claim directly to your provider. 


Our services are located online and we are able to use Interac e-transfer payments, as well as offer a secure payment platform on our website. Official receipts are issued for each session and can be emailed to you.

Where is our office space?

Our office space is located at 4300 North Fraser Way, Burnaby BC. Parking is free!

Support Resources

We understand it can be hard to find resources in the midst of a stressful time. To Keep You in Mind, we have curated a small selection of resources to help guide you in the right direction. Click the headings below to find some of the local resources for the Lower Mainland or resources located on Vancouver Island. 

Vancouver & The Lower Mainland Resources

BC Crisis Centre Website: https://crisiscentre.bc.ca

Chat: www.crisiscentrechat.ca

Lower Mainland: 604-872-3311

CHIMO is free, confidential support by trained volunteers.

Website: http://www.chimoservices.com/get-help/crisis-line

Phone: 604-279-7070

310-Mental Health is a network of crisis lines across BC providing 24- hour emotional support for mental health

Phone: (Local Area Code Required) 310-6789

Suicide Hotline 24/7 confidential crisis line for people who are feeling suicidal.

Phone: 1-800-SUICIDE (2433)

BC 211 Provides free information and referrals regarding community, government and social services in BC.

Website: www.bc211.ca

Phone: 2-1-1

Foundry offers mental health care, substance use services, primary care, social services and youth and family peer supports to young people ages 12-24 and their family in BC.

Website: https://foundrybc.ca/

YMCA PEACE Program provides individual and group counselling to children and youth, aged 3-18, who have witnessed and/or experienced abuse.

Website: https://ywcavan.org/programs/single-mothers-support-services/peace-program-children-and-youth-experiencing-violence

QMUNITY offers free and low-cost counselling for individuals, couples, relationships and families. 

Website: https://qmunity.ca/get-support/counselling/

Trans Lifeline is a crisis line for transgender people. Services are provided by transgender people.

Website: http://www.translifeline.org

Phone: 1-877-330-6366

Here to Help provides information and resources about mental health and substance use. Website: https://www.heretohelp.bc.ca/

Mood Disorders Association of BC provides treatment and information to people who live with a mood disorder.

Website: https://mdabc.net/ 

Anxiety Canada offers information and programs to support adults, youth and children who experience different types of anxiety disorders.

Website: https://www.anxietycanada.com 

Access and Assessment Centre: Located at Vancouver General Hospital. Care to individuals who experience non-life threatening mental health or substance issues. 

Website: http://www.vch.ca/locations-services/result?res_id=1186 

Phone: 604-675-3700

Walk-in: 7:30 am - 11 pm