Contact us:
Email [email protected] and we will respond to your email within 1-2 business days.
Parking is free and is right along many walking paths near the Fraser River. We are also transit accessible Bus #116 Metrotown Station with a stop in front of the building. There is also a bike lock up area if you are riding.
4300 North Fraser Way, Burnaby, BC
Booking Online
Unfortunately, you are unable to book same-day appointments. If you would like, you are able to add yourself to a waitlist and should an opening become available, the counsellor will contact you directly. If you are looking to reschedule or cancel a same-day booking, our cancellation policy still applies.
Extended Health Benefits
It is best to check with your provider for Health Benefit Coverage, as you may be covered for the services of a Registered Clinical Counsellor. Unfortunately, we are unable to direct bill however you will be able to submit your claim directly to your provider.
Payment
Our services are located online and we are able to use Interac e-transfer payments, as well as offer a secure payment platform on our website. Official receipts are issued for each session and can be emailed to you.
Cancellation Policy
You may cancel your appointments without a full fee penalty 48 hours prior to your appointment. You may go online to your account and cancel. If it is within 48 hours of your appointment, please directly contact your counsellor and a full fee will be charged.
Package Policy
Packages are pre-paid. If there is a benefit plan being used, receipts are emailed individually and issued per date of the attended session. For instance, Package A is $675/10= 67.50 per receipt.
All Packages are non-transferable and non refundable and expire 1 year from the date of first appointment.
If you miss any session and/or have not followed the cancellation policy, you forfeit your session fee.
Where is our office space?
Our office space is located at 4300 North Fraser Way, Burnaby BC. Parking is free!
What does the counselling process look like?
We recommend after doing a consultation that you spend the initial session with your counsellor where they can collect information about you from the past, and present and set future goals you would like to work towards. Subsequent sessions would be recommended every 10-14 days or as you see the need. Each client may have different needs and it is important for you to find the right frequency that will help you work towards the goals you have set.
Do you do in-person counselling?
Some counsellors can meet in person. Please see their profile to see if they offer in-person. We are also able to offer a combination of both, based on individual counsellor availability, to be discussed with the individual counsellor.
ICBC Referrals